Refund and Returns Policy

At HUDSON DISTRIBUTION LLC, customer satisfaction and safety are our top priorities. We stand behind the quality of our automotive parts and distribution services. This Refund and Returns Policy outlines the conditions and procedures for returning products purchased from hudsondistributionllc.com.

1. Return Eligibility Window

We accept returns on eligible items within 30 calendar days from the date of delivery. If 30 days have passed since your package was delivered, we unfortunately cannot offer you a full refund or exchange.

2. Automotive Parts Return Conditions

Due to safety, technical, and structural requirements for automotive components, returned items must strictly meet the following requirements:

• Uninstalled & Unused Condition: Items must be brand new, unused, uninstalled, and free of any grease, oil, installation marks, or wear.
• Original Packaging: Products must be returned in their original, undamaged manufacturer packaging, including all manuals, hardware, seals, labels, and warranty cards.
• No Modifications: Parts that have been painted, modified, assembled, or altered in any way will NOT be accepted for return.

3. Non-Returnable & Restricted Items

The following categories are non-returnable:

• Electrical or electronic parts (ECUs, sensors, wiring harnesses, relays) once the protective seal or bag has been opened.
• Custom-made, special order, or clearance items.
• Fluids, chemicals, sealants, or perishable products once opened.

4. How to Initiate a Return (RMA Process)

To ensure proper processing, all returns require prior authorization:

1. Contact our customer service team at +1 (862) 400-2411 or via our website to request a Return Merchandise Authorization (RMA) number.
2. Provide your order number, part number, and the reason for the return (include photos if damaged or incorrect).
3. Once approved, pack the item securely in a shipping box (do not attach shipping labels directly onto the product box) and write the RMA number clearly on the outer package.
4. Ship the package to our facility address provided below.

5. Return Shipping & Restocking Fees

• Customer Responsibility: Customers are responsible for paying their own return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, factory defect).
• Restocking Fee: Standard returns may be subject to a restocking fee of up to 15% to cover inspection and re-handling into inventory.
• Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Damaged, Defective, or Incorrect Shipments

Please inspect your package immediately upon arrival. If you receive a damaged shipping box, defective part, or incorrect order:

• Report the issue to us within 48 hours of delivery.
• Keep all original shipping containers, boxes, and packing materials.
• Provide clear photo or video evidence of the defect or shipping damage to help us file carrier claims and expedite your replacement.

7. Refund Processing & Timelines

Once your return is received and inspected by our warehouse team:

• We will send you an email notification confirming receipt and approval status of your refund.
• If approved, your refund will be processed to your original payment method within 5 to 10 business days.
• Original shipping and freight costs are non-refundable.

8. Contact Information

For any questions regarding returns, exchanges, or RMA requests, please contact us: