Shipping Policy

At HUDSON DISTRIBUTION LLC, we are committed to delivering your automotive parts, accessories, and distribution orders quickly and safely. This Shipping Policy details our processing times, shipping methods, freight procedures, and delivery guidelines for purchases made on hudsondistributionllc.com.

1. Order Processing Times

All orders are processed and prepared for dispatch from our distribution network within 1 to 3 business days (excluding weekends and U.S. federal holidays).

• Standard Orders: Orders received before 12:00 PM EST on business days are processed the same or next business day.
• Special / Oversized Orders: Large automotive components, freight shipments, or custom-packaged items may require 2–4 business days for specialized handling and palletizing.

2. Shipping Methods & Delivery Estimates

We partner with major national carriers (including FedEx, UPS, USPS, and regional LTL freight carriers) to ensure reliable transit across the United States.

• Standard Ground Shipping: Estimated delivery within 3–7 business days depending on destination.
• Expedited Shipping: Estimated delivery within 1–3 business days (available for select eligible items at checkout).
• LTL Freight Shipping: Used for heavy, bulky, or oversized auto parts (e.g., body panels, engines, transmission units, large bumpers). Estimated delivery is typically 5–10 business days.

3. Shipping Rates

Shipping charges for your order are calculated and displayed at checkout based on the total weight, dimensions, shipping method selected, and destination zip code. Free shipping offers (when applicable) apply strictly to standard ground shipping within the contiguous United States.

4. Shipping Restrictions & P.O. Boxes

• P.O. Boxes / APO / FPO: Due to weight and size restrictions on automotive products, we cannot ship oversized parts or freight orders to P.O. Boxes, APO, or FPO addresses. A physical street address is required.
• Contiguous U.S. & Exclusions: Standard rates apply to the contiguous United States. Additional surcharges may apply for shipments to Alaska, Hawaii, Puerto Rico, and other U.S. Territories.

5. Order Tracking

Once your order has shipped, you will receive an automated email confirmation containing your carrier tracking number and a direct link to monitor your shipment’s progress. Please allow up to 24 hours for tracking information to update in the carrier system.

6. Shipping Damage & Lost Packages

Automotive parts are carefully inspected prior to dispatch. However, transit damages or delays can occasionally occur:

• Freight Inspections: Inspect all freight shipments thoroughly BEFORE signing the Delivery Receipt. If the packaging or item is visibly damaged, note "Damaged Cargo" on the carrier bill of lading and contact us immediately.
• Parcel Damage: If your ground package arrives damaged, take clear photos of the box and item, and contact customer service within 48 hours of receipt.
• Lost Packages: If your tracking shows delivered but you have not received your package, or if it appears lost in transit, please contact us promptly so we can initiate a trace claim with the carrier.

7. Contact Information

If you have any questions regarding your shipment, delivery status, or freight options, please reach out to our team: